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Press Release  - 

19th June 2020


Council launches new “Request & Collect” library service
Monmouthshire County Council is introducing a new Request & Collect service for library books in response to restrictions posed by the coronavirus pandemic.  Customers can browse the library service on-line catalogue and use the My Monmouthshire app to choose their preferred books and reserve a time to collect them.  Collections will initially be available from Monmouth and Chepstow Community Hubs.
Staff will quarantine returned books for 72 hours to prevent the spread of coronavirus which means choices may be more limited than usual.  Demand is expected to be high and if people’s preferred titles are unavailable the council’s library team will suggest alternative books from the same genre.
For those unwilling or unable to travel, the hubs’ digital services continue to be available.  E-books and audiobooks are free for library members via the Borrowbox app while the RB Digital apps offer free downloads for a wide range of magazines.
Speaking about the launch of the service, Monmouthshire’s Cabinet Member with responsibility for community hubs, Councillor Paul Jordan commented:
“Losing yourself in a book is great way of escaping from all the stresses and strains of the present situation.  For children, reading is essential for their continuing development and education – and a wonderful way to keep them occupied.
“During lockdown the staff that would usually be running the library service have been redeployed, helping with the Monmouthshire County Council response to COVID-19, by supporting vulnerable people and ensuring prompt payments of grants to local businesses while continuing to provide story-telling, short story competitions and other activities on-line.  For many people nothing can replace the enjoyment of reading a physical book and library staff are thrilled that they are once again able to provide a physical book lending service.”
The online Request & Collect booking system opens at noon on Tuesday 23rd June.  Collection appointments will be available from Tuesday 30th June on Tuesdays and Thursdays in Chepstow and Tuesdays and Fridays in Monmouth.

Corovavirus pandemic restrictions mean there will be no access to other services usually available from the buildings – for example, computers, photocopying and toilets.  Residents with any council-related queries can access the My Monmouthshire app, the council’s chatbot Monty or call the Contact Centre on 01633 644644.

To view the  April 2020 Edition of The Villager, Click on the link below.


Monmouthshire County Citizens Advice

is taking your calls

Monmouthshire County Citizens Advice offices are closed for Face to Face contact. However, we are still giving advice over the telephone.

Abergavenny and Monmouth Offices:

01873 856466 Mon, Tue, Weds, Fri 10am – 2pm

Caldicot and Chepstow Offices:

01291 422119 Mon, Tue, Wed, Thurs 10am – 1pm

If you don’t get through or call out of these hours,
please leave a message and we will call you back.

Alternatively, outside of these hours:
Please call 0300 3302117
Or you can access the Citizens Advice webpage:
To talk to us via webchat: Type ‘webchat’ in citizens advice web page search bar.

Citizens Advice is independent and provides free, confidential and impartial advice to everybody regardless of race, sex, disability, sexuality or nationality. It is the largest advice giving network in the UK

Please find below important information regarding Magor and Undy Community Please Click on the link below.
 /Publisher/File.aspx?ID=246918  22/03/2020


Monday 20th April - Information received from MUCC


Hello….If you are self-isolating or at risk during the Coronavirus period, we are here to help.

We are a group of residents of the Magor and Undy area.

Below is a list of contacts who you can telephone if you need prescriptions collected from Magor Pharmacy or repeat prescription requests delivered to the Doctor's Surgery in Magor

These contacts can help you get practical support from a volunteer from 9am to 12pm and 2pm to 4pm. They cannot offer medical advice.

       o Debra Matthews 07955 510 668

       o Shona Carle 01633 881 796

       o Gerald Organ 07903 363 966


They will pass your details to a Volunteer who will arrange with you to attend your address.

Please stay inside your home until they arrive - they will knock, step away and wait until the packet has been safely collected by the Resident.

Always stay at least 2 metres (6ft) apart.

Please wash your hands as recommended before and afterwards - our Volunteers will do the same.

This is a free service provided by Volunteers.

Remember - in self-isolation you are not alone

Beverley Davies, 22/03/2020